Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging, with any tags included where applicable. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@growcerygardening.co.uk. Returns must be approved by us before being sent back.

Please note:

• Customers are responsible for arranging and paying for their own return postage for change-of-mind returns.
• We recommend using a tracked postal service and keeping proof of postage, as we cannot be responsible for returns lost in transit.
• Returns sent back to us without first requesting a return will not be accepted.

Returns should be sent to:

Unit 4, Milnhay Industrial Park
Milnhay Road
Langley Mill
Nottingham
NG16 4HZ
United Kingdom

Your right to cancel

If you purchased online, you have the right to cancel most orders within 14 days of receiving the goods, even if the item is not faulty. Once you notify us that you wish to cancel, you must send the goods back within 14 days. Return postage costs for cancellation or change-of-mind returns are the customer’s responsibility.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have any questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the original item and place a separate order for the new one.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@growcerygardening.co.uk.